RETURNS & REFUNDS
A Smooth Experience, Every Step of the Way
Please review our returns and refund information carefully. We are committed to providing a clear and helpful experience when you shop with ChokoLux.
CHOKOLUX Return Policy: Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed, packed or dispatched, cancellation may no longer be possible.
The CHOKOLUX return policy explains how we handle order cancellations, damaged or incorrect products, return eligibility, and refund enquiries. Please review the information below before contacting our team.
DAMAGED OR INCORRECT PRODUCTS
If your order arrives damaged or you receive an incorrect product, please contact ChokoLux promptly with your order details and clear photographs of the issue so our team can review the matter.
RETURN ELIGIBILITY
Return or replacement eligibility depends on the condition of the product and the circumstances of the request. Please contact us before sending any product back.
REFUND PROCESS
Once an approved refund is confirmed, the applicable refund amount will be processed through the original payment method, subject to payment-provider processing times.
FOOD PRODUCT RETURNS
As ChokoLux products are food items, returns may be subject to specific hygiene and product-condition requirements. Please contact us before requesting a return.
CONTACT US
For any return, replacement or refund query, please contact the ChokoLux support team with your order number and relevant details.
For questions about a return or refund, please contact CHOKOLUX customer support.